I've had a quick look through various threads. This is very obviously a known issue. It is also very obvious that people are leaving because of it.

GuitarTricks just ignoring the problem or providing "stock" answers to questions isn't going to fix the problem. This needs addressing as it is obviously a serious issue for your users and it is costing you business. The fact I've cancelled my annual membership and moved to a service that doesn't have these problems is a very clear example of this.

I hope you finally grasp this nettle and solve it properly so that both you, and your customers benefit in future. A sticking plaster approach just isn't cutting it. It needs addressing and is made even more frustrating that the rest of the product seems well thought out and useful.[br][br]