Uhm... I neither cannot agree with that statement. Got my answer the next day when I needed it. Not even a full day to be honest.

I am here for more than 3 years as well so yea...

What is the problem? Mayone someone around here will know the answer or can help you.

Also I did not send any emails.

I have used this:

https://support.guitartricks.com/hc/en-us/requests/new

Maybe you should try it as well/