Originally Posted by: tammielyn.ts

smaller city in Ontario and music stores aren't an easy find, this place i mentioned is the 'big name' around here., but i certainly will try to seek someone else out.

Hi Tammielyn

I am a fellow Canadian, a Maritimer actually. I am guessing the store is "Long and McQuade?"

If so, we have bought a lot of gear from L&M over the past 15 years and there is a truism I have noted and am guessing it will also be true in your situation: there is usually 1 or 2 people on staff who actually know what they are doing. In my case it is Peter and Mike. I have had experiences similar to yours, which is why I only go to Peter or Mike now. My guess would be that if you contact the store manager and tell them what happened, he or she would try to make it right. In one instant - long ago - I reached out to Steve Long himself via email (on the website) about a situation and he got back to me and got the issue resolved. So I have faith in the company if not a particular staff.

Good luck.