No sounds starting (ipad)

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Kelenpe

Full Access

Joined: 12/01/19

Posts: 17

Hi,

I create a new thread as the issue is similar to another recently resolved but for another platform.

I have an issues with my ipad ios14 (Safari, Chrome and Edge). Videos start on mute and need to sound need to be activated manually for each video.

Note that the videos and audio works fine with other website. Only GT videos start on mute which makes useless my Ipad ☹️

Little similar to another recent thread (Thanks Jarkko), the solution proposed is not applicable for my ipad since I cannot find the same options.

https://support.guitartricks.com/hc/en-us/articles/360016144754-Sound-is-muted-automatically-when-starting-a-Lesson

Can you please advise on that issue or fix it?

Thanks

Yamaha Pacifica 112v and APX600

#1

Hi,

I create a new thread as the issue is similar to another recently resolved but for another platform.

I have an issues with my ipad ios14 (Safari, Chrome and Edge). Videos start on mute and need to sound need to be activated manually for each video.

Note that the videos and audio works fine with other website. Only GT videos start on mute which makes useless my Ipad ☹️

Little similar to another recent thread (Thanks Jarkko), the solution proposed is not applicable for my ipad since I cannot find the same options.

https://support.guitartricks.com/hc/en-us/articles/360016144754-Sound-is-muted-automatically-when-starting-a-Lesson

Can you please advise on that issue or fix it?

Thanks

Yamaha Pacifica 112v and APX600

Guitar Tricks Admin

Full Access

Joined: 09/28/05

Posts: 2842

Hey Kelenpe,

Sorry you are having issues with the sound on your app! I was unable to recreate the issue on my app unfortunately.

Just to clarify, is every single video on mute when you start up? I noticed that in a lesson, if I mute the first lesson, it mutes all preceeding lessons until I switch the sound back on. Could this be the issue?

Hope this helps!

If you have any questions, comments, or concerns, please contact us.

#2

Hey Kelenpe,

Sorry you are having issues with the sound on your app! I was unable to recreate the issue on my app unfortunately.

Just to clarify, is every single video on mute when you start up? I noticed that in a lesson, if I mute the first lesson, it mutes all preceeding lessons until I switch the sound back on. Could this be the issue?

Hope this helps!

If you have any questions, comments, or concerns, please contact us.

Kelenpe

Full Access

Joined: 12/01/19

Posts: 17

Hi,

Maybe I was unclear, but the sound problem is not in the GT App rather on the website when using my ipad. I tried 3 different web browsers and the behaviour is the similar.

I realize that it applies to videos that starts automatically, therfore it seems to be related to the autoplay.

Ex of video starting without sound : https://www.guitartricks.com/course.php?input=fundamentals2

This applies also when I push the "next lesson" button, I then have to press the activate sound for each video which starts on mute (this by pressing an unmute icon on the top right corner of the video, see below an example screenshot). Not convenient at all...

For videos that do not start automatically there is no problem and the sound is activated after pressing the play button.

Ex: https://www.guitartricks.com/course.php?input=acoustic1

Appreciate if you have a solution.

uploaded image

Yamaha Pacifica 112v and APX600

#3

Hi,

Maybe I was unclear, but the sound problem is not in the GT App rather on the website when using my ipad. I tried 3 different web browsers and the behaviour is the similar.

I realize that it applies to videos that starts automatically, therfore it seems to be related to the autoplay.

Ex of video starting without sound : https://www.guitartricks.com/course.php?input=fundamentals2

This applies also when I push the "next lesson" button, I then have to press the activate sound for each video which starts on mute (this by pressing an unmute icon on the top right corner of the video, see below an example screenshot). Not convenient at all...

For videos that do not start automatically there is no problem and the sound is activated after pressing the play button.

Ex: https://www.guitartricks.com/course.php?input=acoustic1

Appreciate if you have a solution.

uploaded image

Yamaha Pacifica 112v and APX600

Kelenpe

Full Access

Joined: 12/01/19

Posts: 17

Any reply from admin would be nice, thanks

Yamaha Pacifica 112v and APX600

#4

Any reply from admin would be nice, thanks

Yamaha Pacifica 112v and APX600