No sounds starting (ipad)


Kelenpe
Registered User
Joined: 12/01/19
Posts: 18
Kelenpe
Registered User
Joined: 12/01/19
Posts: 18
11/19/2020 6:42 am

Hi,

I create a new thread as the issue is similar to another recently resolved but for another platform.

I have an issues with my ipad ios14 (Safari, Chrome and Edge). Videos start on mute and need to sound need to be activated manually for each video.

Note that the videos and audio works fine with other website. Only GT videos start on mute which makes useless my Ipad ☹️

Little similar to another recent thread (Thanks Jarkko), the solution proposed is not applicable for my ipad since I cannot find the same options.

https://support.guitartricks.com/hc/en-us/articles/360016144754-Sound-is-muted-automatically-when-starting-a-Lesson

Can you please advise on that issue or fix it?

Thanks


Yamaha Pacifica 112v and APX600

# 1
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,476
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,476
11/19/2020 8:02 pm

Hey Kelenpe,

Sorry you are having issues with the sound on your app! I was unable to recreate the issue on my app unfortunately.

Just to clarify, is every single video on mute when you start up? I noticed that in a lesson, if I mute the first lesson, it mutes all preceeding lessons until I switch the sound back on. Could this be the issue?

Hope this helps!


If you have any questions, comments, or concerns, please contact us.
# 2
Kelenpe
Registered User
Joined: 12/01/19
Posts: 18
Kelenpe
Registered User
Joined: 12/01/19
Posts: 18
11/21/2020 9:29 am

Hi,

Maybe I was unclear, but the sound problem is not in the GT App rather on the website when using my ipad. I tried 3 different web browsers and the behaviour is the similar.

I realize that it applies to videos that starts automatically, therfore it seems to be related to the autoplay.

Ex of video starting without sound : https://www.guitartricks.com/course.php?input=fundamentals2

This applies also when I push the "next lesson" button, I then have to press the activate sound for each video which starts on mute (this by pressing an unmute icon on the top right corner of the video, see below an example screenshot). Not convenient at all...

For videos that do not start automatically there is no problem and the sound is activated after pressing the play button.

Ex: https://www.guitartricks.com/course.php?input=acoustic1

Appreciate if you have a solution.


Yamaha Pacifica 112v and APX600

# 3
Kelenpe
Registered User
Joined: 12/01/19
Posts: 18
Kelenpe
Registered User
Joined: 12/01/19
Posts: 18
11/24/2020 2:15 pm

Any reply from admin would be nice, thanks


Yamaha Pacifica 112v and APX600

# 4

Please register with a free account to post on the forum.